frequently asked questions

OPERATIONS

What is the difference between Studiobuell & We Heart Your Space?

Simply put: Studiobuell is Garett & Carrie Buell, the owners of Studiobuell, llc and the founders of We Heart Your Space. We Heart Your Space is a team of Real Estate photographers, a division of Studiobuell, llc. The Buells photograph beyond Real Estate and the team exsists to specifically cater to their Real Estate Clients.



What are your business hours?

HOURS OF OPERATION: Mon- Fri - 9am to 6pm CST, Sat - 9am to 12pm CST, Sun - closed Please note - emails and voicemails received after 6pm on weekdays will be answered the following business day in the order received. Emails and voicemails received after 12pm on Saturday will be answered the following Monday in the order received.



Who is my point person for my booked session?

Your photographer will contact you the day before the booked session and is available the day of the session (including a rare weekend session).



In case of inclement weather on a weekend session, who do I contact?

Your photographer is your contact for the day of the booked session only. You are welcome to contact the StudioBuell office on the weekend. Any emails and voicemail messages received after 12pm Saturday will be answered the following Monday.



What is your typical response time on inquiries?

Due to our increasing demand and high call volume, we work diligently to respond to all our emails and calls in the order in which they are received. We will do our best to get back to you the day of your question or concern. BOOKING - studiobuellbooking@gmail.com DELIVERIES - studiobuellassistant@gmail.com FINANCIAL - studiobuellassociate@gmail.com You are also welcome to call our office at 615-732-8355.



Do you ever reply or send emails after business hours?

Simply put: Yes, but extremely rare! We may reply if there are extenuating circumstances. If you do receive an email outside of our usual business hours, please know it is a courtesy or exception. Our admin staff works hard during the business hours and they need time to enjoy life, rest, and recharge. Please note - emails and voicemails received after 6pm on weekdays will be answered the following business day in the order received. Emails and voicemails received after 12pm on Saturday will be answered the following Monday in the order received.



Do you ever deliver tours on Sundays?

We do not deliver on Sundays, it is a day for our staff to rest and recharge. If you had an order on Friday, it will be delivered on Monday during regular business hours.



Do you ever deliver RUSHs on Sundays?

We do not deliver on Sundays, they will be delivered on the following Monday. For example, if you have a rare Saturday session and you have a rush, it will be delivered Monday. A Friday rush would be delivered Saturday.



How many days does it take for delivery of a tour?

for Real Estate | We Heart Your Space team: We do our best to deliver your tour within two to three business days. During the week, our usual turnaround time is two business days. If your session was on the weekend, you can expect three business days. Please note - for delivery concerning Garett or Carrie Buell, Studiobuell Sessions, outside of Real Estate, we deliver typically in one week. These are custom sessions and we will communicate expected delivery. Please also note- our clients are welcome to put a requested time of delivery on the order form and we will do our best to meet your needs. We will communicate if your request is possible for our team or not. And, remember, you can purchase a Rush.



How many days does it take for editing a tour?

Editing deliveries are two to three days as well. The invoice will be sent prior to delivery of the editing. If you need a rush on editing, it needs to be a direct request to the office prior to the session date. We prefer you make the request on your order form. Doing this, allows our editing team to work the Rush's into their schedules appropriately.



Do your photographers have the same business hours?

Our photographers have varied business hours; their own schedule, weather, and hours of daylight influence their hours. For example, during the winter months we lose daylight at 4:30pm. All this to say, their hours are relative. It is best to request the photographer of your choice on our order form and we will do our best to meet your needs.



Do you schedule sessions on the weekend?

We try not to schedule on Saturdays or Sundays, but for weather issues we may make exceptions. The photographers are the point person for your weekend session only. (for the office, refer to office hours)



Do you schedule sessions on holidays?

We may make exceptions due to weather issues. The office will be closed and your photographer will be your point person for the holiday session only.



Is your office ever open on a holiday?

All major holidays the office is closed.



Is it okay to contact the photographer for my session?

Please be respectful of the photographers schedule and life. They are the point person for the session only. Any other questions or concerns, please contact the office during business hours.



Do you assist with completing the order form?

We will answer a question but we are unable to fill out the order form for you. We wish we had multiple hands to help you but unfortunately we do not.



Why do you require us to complete the order form?

The order form is the beginning to our complete system. Filling out the order form is essential to a new client because it puts your profile into our system, and for an existing client it is essential because it has many tools to give you a great tour. If you access the tools to their fullest capacity, you will find they help in marketing your tour and with the sale of your property. Please keep in mind we honor on a first come, first serve basis. Completing and submitting an order form works to your advantage in reserving a spot on our calendar. Delaying completion of your form, may keep you from getting your desired date and time.



If I have a question about the order form or anything else, where should I go first?

Please visit our FAQ pages, we created them to help you.



Who I should contact for . . . ?

BOOKING - studiobuellbooking@gmail.com DELIVERIES - studiobuellassistant@gmail.com FINANCIAL - studiobuellassociate@gmail.com You are also welcome to call our office phone number at 615-732-8355. Please note - emails and voicemails received after 6pm on weekdays will be answered the following business day in the order received. Emails and voicemails received after 12pm on Saturday will be answered the following Monday in the order received.



ORDER FORM