Question 1

I'm dying to know. What is the difference between Studiobuell & We Heart Your Space?

Accepted Answer

Simply put:

Studiobuell is Garett & Carrie Buell, the owners of Studiobuell, LLC and We Heart Your Space founders. 
 
We Heart Your Space is a team of Real Estate photographers, a division of Studiobuell, LLC. 
 
The Buells photograph beyond Real Estate, and the team exists to cater specifically to their Real Estate Clients.

Please reach out; we are ready to create together.

Additional Info:

Again, We Heart Your Space is a division of Studiobuell, LLC -which is SB's team of Real Estate photographers. The Buells have an international reputation for capturing stunning editorial images (since 2009) that go beyond the realm of real estate. They created a dedicated RE team called WHYS (in 2015) to cater to their local real estate clients' needs when their schedules could not accommodate them.

Question 2

Hi there, what are your business hours?

Accepted Answer

HOURS OF OPERATION:
 
Mon- Fri - 9am to 6pm CST, 
Sat - 9am to 12pm CST, 
Sun - closed
 
Please note - emails and voicemails received after 6 pm on weekdays will be answered the following business day in the order received. Emails and voicemails received after noon on Saturday will be answered the following Monday in the order received.

Question 3

Curious, how many days does it take to deliver images?

Accepted Answer

for ARCHITECTURAL   |  STUDIOBUELL:   1-3 Weeks

We understand the significance of receiving your images promptly and make every effort to deliver them within a week for most sessions. (to clarify, this is a non-real estate session)

for REAL ESTATE   |   WE HEART YOUR SPACE:   2-3 Business Days

We do our best to deliver your Real Estate photo tour within two to three business days. During the week, our usual turnaround time is two business days. You can expect three business days if your session is on the weekend or the property is above 6000 sq ft.

Additional Notes - 
1. We cannot guarantee that we will always meet timelines; however, we will always do our best. To ensure that you stay up-to-date with the status of your tour, it's necessary to plan and keep in touch with our office. Additionally, you can easily track the progress of your tour at any time by logging into your account.
2. Our clients are welcome to put a requested delivery time on the order form, and we will communicate if your request is possible or not. And, remember, you can purchase a Rush.
3. If you need information regarding any of our Rush-related products, it's best to talk to our office. They can provide you with the necessary details and help you avoid any confusion. For all Real Estate, the Rush is the next day, at the end of the day (EOD).
4. Regarding your photo session with Garett or Carrie Buell (Studiobuell Session | the Founders), please remember that delivery typically takes longer than a week to produce, depending on the project's complexity it can sometimes take up to three weeks. Since these sessions are customized, it is recommended to also plan and stay in touch with our office to monitor the status of your session.

Question 4

Hello!  What is your typical response time?

Accepted Answer

Due to our increasing demand and high call volume, we work diligently to respond to all our emails and calls in the order in which they are received.  We will do our best to get back to you the day of your question or concern.
 
BOOKING - studiobuellbooking@gmail.com
DELIVERIES - studiobuellassistant@gmail.com
FINANCIAL - studiobuellassociate@gmail.com
 
You are also welcome to call our office phone number at 615-732-8355.
 
Please note - emails and voicemails received after 6 pm on weekdays will be answered the following business day in the order received. Emails and voicemails received after noon on Saturday will be answered the following Monday in the order received.

Question 5

I'm in a bind. Do you schedule sessions on the weekend?

Accepted Answer

It never hurts to ask. However, we try not to schedule on Saturdays or Sundays, but we may make exceptions for weather issues. The photographers are the point person for your weekend session only.
(for the office, refer to office hours)

Question 6

Whom should I contact for help with . . . ?

Accepted Answer

BOOKING - studiobuellbooking@gmail.com
 
You are also welcome to call our office phone number at 615-732-8355. Our team is here to assist you.
 
Please note - emails and voicemails received after 6 pm on weekdays will be answered the following business day in the order received. Emails and voicemails received after noon on Saturday will be answered the following Monday in the order received.

Question 7

I can't wait! Who is my point person for my photo session?

Accepted Answer

Your photographer will contact you the day before the booked session and is available the day of the session (including a rare weekend session).

Question 8

Ut, oh, in case of inclement weather on a weekend session, whom do I contact?

Accepted Answer

Your photographer is your contact for the day of the booked session only. You are welcome to contact the StudioBuell office on the weekend. Please note that our office answers emails & voice-mail messages left after 6 pm on weekdays & weekends the following business day.

Question 9

Respectfully, do you ever reply or send emails after business hours?

Accepted Answer

Simply put: Yes, but extremely rare!
We may reply if there are extenuating circumstances. If you receive an email outside our usual business hours, please know it is a courtesy and exception. Our admin staff works hard during business hours and needs time to enjoy life, rest, and recharge.
 
Please note - emails and voicemails received after 6 pm on weekdays will be answered the following business day in the order received. Emails and voicemails received after noon on Saturday will be answered the following Monday in the order received.

Question 10

Everyone needs a break at some point. Do you ever deliver tours on Sundays?

Accepted Answer

We do not deliver on Sundays; it is a day for our staff to rest and recharge. So if you submit an order on Friday, it is fulfilled on Monday during regular business hours.

Question 11

Happy New Year! Is your office open on holidays?

Accepted Answer

On all major holidays, the office is closed.

Question 12

Do you deliver rushes on Sundays?

Accepted Answer

We do not deliver on Sundays, including Rush Order requests. For example, if you have a rare Saturday session and a rush, it will be delivered Monday. We complete Friday Rush Orders Saturday.

Question 13

I need a little something special added. How many days does it take for editing and add-on orders?

Accepted Answer

We enjoy making your photo session stand out from the rest. We deliver extra editing services and specific "add-on" requests in two to three days, like our tours. When editing services are fully processed, we send an invoice. Like tour requests, please place Rush Orders online through our website if you need a rush on editing services. Doing this allows our editing team to work the Rush Orders into their schedules appropriately.

Question 14

Do your photographers have the same business hours as your office?

Accepted Answer

Our photographers have varied business hours; their schedules, demand, other requests, weather, and daylight hours influence their availability.

It is best to request the photographer of your choice on our order form, and we will do our best to meet your needs.
For example, during the winter months, we lose daylight at 4:30 pm.

All this to say, their hours are relative. So, again, it is to your benefit to notate the photographer of your choice on our online order form, and our office will meet your needs the best we can.

FYI: Your photographer will contact you the day before the booked session and is available the day of the session (including a rare weekend session).

Question 15

Happy 4th of July. Do you schedule sessions on holidays?

Accepted Answer

Another reason, it never hurts to ask. We may make exceptions due to weather issues. If so, the office will be closed, and your photographer will only be your point person for the holiday session.

Question 16

I'm excited. Is it okay to contact the photographer for my session?

Accepted Answer

The team is excited too. However, we prefer you contact our team only on the day of your session.

Your photographer will check-in and contact you the day before the booked session and is available the day of the session (including a rare weekend session).

Please be respectful of the photographers' schedules and lives. They are the point person for the session appointment only. They will connect with you the day before the session to finalize the details.

Don't hesitate to contact the office during business hours if you have any other questions or concerns after your sessions or leading up to them.

Question 17

Is the order form important?

Accepted Answer

Very!

The order form begins the process of excellently executing your tour delivery. Quality is our standard, and filling out your order form in detail and to the best of your ability will be the foundation for how well your tour succeeds. We want to achieve quality, and this is the beginning of it all. Filling out the order form and accessing your account is essential to a new client because it immediately puts your profile into our system. And for an existing client, the order form and accessing your account is vital because it has many tools to aid you in your business endeavors. For example, if you access the tools to their total capacity, they help market and sell your property.
 
Please keep in mind we honor on a first-come, first-serve basis. Completing and submitting an order form works to your advantage in reserving a spot on our calendar. Delaying your order form completion may prevent you from getting your desired date and time.

Question 18

Do you assist with completing the order form?

Accepted Answer

We value your input. We will answer questions you might have, but you need to fill out your submission.

The order form begins the process of excellently executing your tour delivery. We wish we had multiple hands to help you, but unfortunately, we do not. And how you fill out the form will determine the tour's outcome.

Quality is our standard, and filling out your order form in detail and to the best of your ability will be the foundation for how well your tour succeeds. We want to achieve quality, and this is the beginning of it all. Filling out the order form and accessing your account is essential to a new client because it immediately puts your profile into our system. And for an existing client, the order form and accessing your account is vital because it has many tools to aid you in your business endeavors. For example, if you access the tools to their total capacity, they help market and sell your property.
 
IMPORTANT:
Please keep in mind we honor on a first-come, first-serve basis. Completing and submitting an order form works to your advantage in reserving a spot on our calendar. Delaying your order form completion may prevent you from getting your desired date and time.

Question 19

I need something revised on my tour; how can I?

Accepted Answer

We offer one free revision per order; after that, charges will be assessed for the additional editing services apart from the one revision. These revisions apply to images, video, editing, drone video, and all other services except Matterport. Matterport can not change after delivery. The price for further modifications begins at $50 per editing service and can increase depending on the editing needs.

For simple modifications to the tour, log into your account and review the menu. Your account supplies you with tools to reorder, hide, and delete photos from your tour, create a quick “dirty“ flyer, and much more.

Question 20

If I have a question about the order form or anything else, where should I go first?

Accepted Answer

Here, of course! Please visit our FAQ pages first; we created them to help you efficiently.

BOOKING - studiobuellbooking@gmail.com
DELIVERIES - studiobuellassistant@gmail.com
FINANCIAL - studiobuellassociate@gmail.com
 
You are also welcome to call our office phone number at 615-732-8355.
 
Please note - emails and voicemails received after 6 pm on weekdays will be answered the following business day in the order received. Emails and voicemails received after noon on Saturday will be answered the following Monday in the order received.

Question 21

We want to use your photos for marketing and profit. Can you explain your Usage Rights Policy?

Accepted Answer

Sure thing! This is precisely why we love doing what we do!

We clearly outline our usage rights and policies in several places, including on our order form and correspondence, to ensure you are comfortable and confident in our services.

By placing an order, paying the deposit, and paying the invoice for services rendered, you actively agree to the STUDIOBUELL, LLC Usage Rights Agreement and all Policies, demonstrating your understanding and commitment.

Some standard legal government rules on usage rights to be aware of.
1. Photographers have a copyright on their photos as soon as the image is taken. This means that the Photographer owns the rights to their pictures and can decide who can use them and how they can be used. Professional photographers license their photos to other people or businesses for fees. This allows their clients to use their photos under certain conditions that the Photographers set, such as only using the images for a certain period of time (duration) or in a particular geographic area.
2. Photography usage rights are the legal rights granted to an image owner to use a photograph in a specific way. The photographer retains all other rights to the picture.
3. The most common type of photography usage right is the "right to use," which grants the image owner the right to use the photograph for personal, non-commercial purposes. Other common usage rights include the right to reproduce, the right to display, and the right to distribute, which is usually given to professionals.
4. It's important to note that another usage right is the right to sell. However, it's rare for Professional Photographers to allow this right to a Client. (FYI: Stuiodbuell, LLC, and our team never give the right to sell.)

If you have any other questions, we highly encourage you to research the rights of professional photographers and their images by googling "usage rights concerning professional photographers." Your understanding and respect for these rights are important to us and greatly appreciated. We also want you to be fully aware.

Studiobuell, LLC, and our Team, We Heart Your Space, are very generous regarding usage rights. We offer the right to reproduce, display, and distribute to all our clients as long as you have paid in full, contacted us, asked for permission, and agreed to the usage rights described below. When reading below, please note that we, Studiobuell, LLC, never give a Client the right to sell our images. If you have questions, please get in touch with us. We appreciate your business and are here to help you understand your rights concerning our images.

Please note below:
{ Below, we refer to STUDIOBUELL, LLC as SB and the SB division. Likewise, we refer to WE HEART YOUR SPACE as WHYS. We refer to the Client as Client. The first party refers to us, the Owners of the photos, while the second party refers to you, the Client}

WHYS Usage Rights policy gives full rights of use to the Client to market for only the duration of the sale of the property. We offer the "right to use," which grants the image owner the right to use the photograph for personal, non-commercial purposes to your home-owners.  Once the property sells, the Client's Usage Rights expire. For all other SB photo sessions (not Real Estate), we ask for full transparency regarding the use of the photos. Should any third party be interested in utilizing the images for their portfolio, marketing, branding, or any other use, please refer them to us to obtain the appropriate usage rights. (Again, the first party refers to us, the Owners of the photos, while the second party refers to you, the Client.) For editorial-published work, the Client must send the third party (parties) contact info to SB for approval and to obtain full usage rights. 
  
It's important to note that the Client is not permitted to resell these rights to others. Any profit beyond branding and marketing of the property is strictly prohibited. We ask the Client to direct any 3rd parties to us for reselling Usage Rights. When publishing and posting photos online, we ask the Client to give us full photo credit. This includes stating all photos by Garett and Carrie Buell of STUDIOBUELL / studiobuell.com. If our WHYS RE Team photographs, we ask the Client to say all Photos by WE HEART YOUR SPACE Team, a Real Estate division of Studiobuell.com. Please connect posted photos to SB's and the Team's Social Media Pages and Sites. We appreciate hashtags/tags.

It is also important to note that if you obtain usage rights through us correctly, you have permission to reproduce, display, and distribute the images. Again, you do not have the right to sell the images, ever.

For all other SB photography products delivered by SB, SB authorizes usage rights to Client through invoicing and payment made in full by Client. If we partially refund, the Client does not have photo usage rights. SB retains all Usage Rights and Copyrights to images provided without expiration. The non-refundable labor (50%) fee for photographing the session applies once services are rendered and paid for.

Question 22

We might not be ready in time. Do you have a cancellation policy?

Accepted Answer

Yes, and we notate our Policies in several places, including on our order form and further correspondence.

Please note, Studiobuell Session, Rescheduling and Cancellation POLICY:
We require that no one is at the property during the session and that the spaces photographed are photo-ready for the scheduled appointment before the photographer arrives. Suppose the property (area) is unprepared on the day of the session. In that case, our office will reschedule the session, and a rescheduling monetary charge of $100.00 will be applied. Additionally, suppose the property is unprepared and not photo-ready on the day of the session. In that case, our office can assess other costs (excluding rescheduling due to weather).
*** Letting us know you are not ready in advance, including the day before, avoids the cancellation fee.

Please also note our  Rescheduling POLICY: 
We require that you limit your rescheduling if possible. We lose money if you reschedule often. Because we can't afford it, it is a necessity that we implement fees. For example, if you reschedule the same property three times, we charge $50. If five times, we charge $100. 
*** Because of the demand and trying to accommodate our client's needs, we make an offer, in excruciating circumstances, that you can hold two dates for one property. However, it requires you to pay double the price and is non-refundable.