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  • I'm dying to know. What is the difference between Studiobuell & We Heart Your Space?
    Simply put: Studiobuell is Garett & Carrie Buell, the owners of Studiobuell, LLC and We Heart Your Space founders. We Heart Your Space is a team of Real Estate photographers, a division of Studiobuell, LLC. The Buells photograph beyond Real Estate, and the team exists to cater specifically to their Real Estate Clients. Please reach out; we are ready to create together. Additional Info: Again, We Heart Your Space is a division of Studiobuell, LLC -which is SB's team of Real Estate photographers. The Buells have an international reputation for capturing stunning editorial images (since 2009) that go beyond the realm of real estate. They created a dedicated RE team called WHYS (in 2015) to cater to their local real estate clients' needs when their schedules could not accommodate them.
  • Hi there, what are your business hours?
    HOURS OF OPERATION: Mon- Fri - 9am to 6pm CST, Sat - 9am to 12pm CST, Sun - closed Please note - emails and voicemails received after 6 pm on weekdays will be answered the following business day in the order received. Emails and voicemails received after noon on Saturday will be answered the following Monday in the order received.
  • Curious, how many days does it take to deliver images?
    for ARCHITECTURAL | STUDIOBUELL: 1-3 Weeks We understand the significance of receiving your images promptly and make every effort to deliver them within a week for most sessions. (to clarify, this is a non-real estate session) for REAL ESTATE | WE HEART YOUR SPACE: 2-3 Business Days We do our best to deliver your Real Estate photo tour within two to three business days. During the week, our usual turnaround time is two business days. You can expect three business days if your session is on the weekend or the property is above 6000 sq ft. Additional Notes - We cannot guarantee that we will always meet timelines; however, we will always do our best. To ensure that you stay up-to-date with the status of your tour, it's necessary to plan and keep in touch with our office. Additionally, you can easily track the progress of your tour at any time by logging into your account. Our clients are welcome to put a requested delivery time on the order form, and we will communicate if your request is possible or not. And, remember, you can purchase a Rush. If you need information regarding any of our Rush-related products, it's best to talk to our office. They can provide you with the necessary details and help you avoid any confusion. For all Real Estate, the Rush is the next day, at the end of the day (EOD). Regarding your photo session with Garett or Carrie Buell (Studiobuell Session | the Founders), please remember that delivery typically takes longer than a week to produce, depending on the project's complexity it can sometimes take up to three weeks. Since these sessions are customized, it is recommended to also plan and stay in touch with our office to monitor the status of your session.
  • Hello! What is your typical response time?
    Due to our increasing demand and high call volume, we work diligently to respond to all our emails and calls in the order in which they are received. We will do our best to get back to you the day of your question or concern. BOOKING - studiobuellbooking@gmail.com DELIVERIES - studiobuellassistant@gmail.com FINANCIAL - studiobuellassociate@gmail.com You are also welcome to call our office phone number at 615-732-8355. Please note - emails and voicemails received after 6 pm on weekdays will be answered the following business day in the order received. Emails and voicemails received after noon on Saturday will be answered the following Monday in the order received.
  • I'm in a bind. Do you schedule sessions on the weekend?
    It never hurts to ask. However, we try not to schedule on Saturdays or Sundays, but we may make exceptions for weather issues. The photographers are the point person for your weekend session only. (for the office, refer to office hours)
  • Whom should I contact for help with . . . ?
    BOOKING - studiobuellbooking@gmail.com You are also welcome to call our office phone number at 615-732-8355. Our team is here to assist you. Please note - emails and voicemails received after 6 pm on weekdays will be answered the following business day in the order received. Emails and voicemails received after noon on Saturday will be answered the following Monday in the order received.
  • I can't wait! Who is my point person for my photo session?
    Your photographer will contact you the day before the booked session and is available the day of the session (including a rare weekend session).
  • Ut, oh, in case of inclement weather on a weekend session, whom do I contact?
    Your photographer is your contact for the day of the booked session only. You are welcome to contact the StudioBuell office on the weekend. Please note that our office answers emails & voice-mail messages left after 6 pm on weekdays & weekends the following business day.
  • Respectfully, do you ever reply or send emails after business hours?
    Simply put: Yes, but extremely rare! We may reply if there are extenuating circumstances. If you receive an email outside our usual business hours, please know it is a courtesy and exception. Our admin staff works hard during business hours and needs time to enjoy life, rest, and recharge. Please note - emails and voicemails received after 6 pm on weekdays will be answered the following business day in the order received. Emails and voicemails received after noon on Saturday will be answered the following Monday in the order received.
  • Everyone needs a break at some point. Do you ever deliver tours on Sundays?
    We do not deliver on Sundays; it is a day for our staff to rest and recharge. So if you submit an order on Friday, it is fulfilled on Monday during regular business hours.
  • Happy New Year! Is your office open on holidays?
    On all major holidays, the office is closed.
  • Do you deliver rushes on Sundays?
    We do not deliver on Sundays, including Rush Order requests. For example, if you have a rare Saturday session and a rush, it will be delivered Monday. We complete Friday Rush Orders Saturday.
  • I need a little something special added. How many days does it take for editing and add-on orders?
    We enjoy making your photo session stand out from the rest. We deliver extra editing services and specific "add-on" requests in two to three days, like our tours. When editing services are fully processed, we send an invoice. Like tour requests, please place Rush Orders online through our website if you need a rush on editing services. Doing this allows our editing team to work the Rush Orders into their schedules appropriately.
  • Do your photographers have the same business hours as your office?
    Our photographers have varied business hours; their schedules, demand, other requests, weather, and daylight hours influence their availability. It is best to request the photographer of your choice on our order form, and we will do our best to meet your needs. For example, during the winter months, we lose daylight at 4:30 pm. All this to say, their hours are relative. So, again, it is to your benefit to notate the photographer of your choice on our online order form, and our office will meet your needs the best we can. FYI: Your photographer will contact you the day before the booked session and is available the day of the session (including a rare weekend session).
  • Happy 4th of July. Do you schedule sessions on holidays?
    Another reason, it never hurts to ask. We may make exceptions due to weather issues. If so, the office will be closed, and your photographer will only be your point person for the holiday session.
  • I'm excited. Is it okay to contact the photographer for my session?
    The team is excited too. However, we prefer you contact our team only on the day of your session. Your photographer will check-in and contact you the day before the booked session and is available the day of the session (including a rare weekend session). Please be respectful of the photographers' schedules and lives. They are the point person for the session appointment only. They will connect with you the day before the session to finalize the details. Don't hesitate to contact the office during business hours if you have any other questions or concerns after your sessions or leading up to them.
  • Is the order form important?
    Very! The order form begins the process of excellently executing your tour delivery. Quality is our standard, and filling out your order form in detail and to the best of your ability will be the foundation for how well your tour succeeds. We want to achieve quality, and this is the beginning of it all. Filling out the order form and accessing your account is essential to a new client because it immediately puts your profile into our system. And for an existing client, the order form and accessing your account is vital because it has many tools to aid you in your business endeavors. For example, if you access the tools to their total capacity, they help market and sell your property. Please keep in mind we honor on a first-come, first-serve basis. Completing and submitting an order form works to your advantage in reserving a spot on our calendar. Delaying your order form completion may prevent you from getting your desired date and time.
  • Do you assist with completing the order form?
    We value your input. We will answer questions you might have, but you need to fill out your submission. The order form begins the process of excellently executing your tour delivery. We wish we had multiple hands to help you, but unfortunately, we do not. And how you fill out the form will determine the tour's outcome. Quality is our standard, and filling out your order form in detail and to the best of your ability will be the foundation for how well your tour succeeds. We want to achieve quality, and this is the beginning of it all. Filling out the order form and accessing your account is essential to a new client because it immediately puts your profile into our system. And for an existing client, the order form and accessing your account is vital because it has many tools to aid you in your business endeavors. For example, if you access the tools to their total capacity, they help market and sell your property. IMPORTANT: Please keep in mind we honor on a first-come, first-serve basis. Completing and submitting an order form works to your advantage in reserving a spot on our calendar. Delaying your order form completion may prevent you from getting your desired date and time.
  • I need something revised on my tour; how can I?
    We offer one free revision per order; after that, charges will be assessed for the additional editing services apart from the one revision. These revisions apply to images, video, editing, drone video, and all other services except Matterport. Matterport can not change after delivery. The price for further modifications begins at $50 per editing service and can increase depending on the editing needs. For simple modifications to the tour, log into your account and review the menu. Your account supplies you with tools to reorder, hide, and delete photos from your tour, create a quick “dirty“ flyer, and much more.
  • If I have a question about the order form or anything else, where should I go first?
    Here, of course! Please visit our FAQ pages first; we created them to help you efficiently. BOOKING - studiobuellbooking@gmail.com DELIVERIES - studiobuellassistant@gmail.com FINANCIAL - studiobuellassociate@gmail.com You are also welcome to call our office phone number at 615-732-8355. Please note - emails and voicemails received after 6 pm on weekdays will be answered the following business day in the order received. Emails and voicemails received after noon on Saturday will be answered the following Monday in the order received.
  • We want to use your photos for marketing and profit. Can you explain your Usage Rights Policy?
    Yes, this is why we do what we do! And, we notate our Usage Rights Policy in several places, including on our order form and further correspondence. You agree to the STUDIOBUELL, LLC Usage Rights Agreement and all Policies by paying the invoice for services rendered. Please note below: { Below, we refer STUDIOBUELL, LLC as SB and the SB division. Likewise, we refer to WE HEART YOUR SPACE as WHYS. We refer to the Client as Client.} WHYS Usage Rights policy gives full rights of use to the Client to market for only the duration of the sale of the property. Once the property sells, the Usage Rights expire for the Client. For all other SB photography products delivered by SB, SB authorizes rights to Client through invoicing and payment made in full by Client. If we partially refund, the Client does not have usage rights to the photos. SB retains all Usage Rights and Copyrights to images provided without expiration. The labor (50%) from photographing the session is non-refundable. We DO NOT allow the Client to resell these rights to others. Any profit beyond branding and marketing of the property is not permitted. We ask the Client to direct any 2nd parties to us for reselling Usage Rights. We also ask the Client to give us full photo credit when publishing and posting photos online (i.e., websites, all social media sites, posts, hashtags, tagging). Please state all photos by Garett and Carrie Buell of STUDIOBUELL / studiobuell.com. If our RE Team photographs, we ask the Client to say all Photos by WE HEART YOUR SPACE Team, a Real Estate division of Studiobuell.com. Please connect posted photos to SB's and the Team's Social Media Pages and Sites. We appreciate hashtags/tags. For editorial-published work, the Client must send the 2nd parties contact info to SB for approval.
  • We might not be ready in time. Do you have a cancellation policy?
    Yes, and we notate our Policies in several places, including on our order form and further correspondence. Please note, Studiobuell Session, Rescheduling and Cancellation POLICY: We require that no one is at the property during the session and that the spaces photographed are photo-ready for the scheduled appointment before the photographer arrives. Suppose the property (area) is unprepared on the day of the session. In that case, our office will reschedule the session, and a rescheduling monetary charge of $100.00 will be applied. Additionally, suppose the property is unprepared and not photo-ready on the day of the session. In that case, our office can assess other costs (excluding rescheduling due to weather). *** Letting us know you are not ready in advance, including the day before, avoids the cancellation fee. Please also note our Rescheduling POLICY: We require that you limit your rescheduling if possible. We lose money if you reschedule often. Because we can't afford it, it is a necessity that we implement fees. For example, if you reschedule the same property three times, we charge $50. If five times, we charge $100. *** Because of the demand and trying to accommodate our client's needs, we make an offer, in excruciating circumstances, that you can hold two dates for one property. However, it requires you to pay double the price and is non-refundable.
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